Associate Desktop Analyst CTH in Bloomington, MN at Volt

Date Posted: 3/7/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Computer Industry
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is seeking an Associate Desktop Analyst, with basic PC hardware and software installation and troubleshooting experience. In addition, Analysts will work closely with Senior Analysts to develop site specific knowledge and skills.


  • Responds to Desktop user incidents or service requests.
  • Manage tickets effectively within the ServiceNow tool
  • Participates with workstation and end user computing device installation and configuration activities.
  • Provides incident or problem diagnosis; ensuring workstation and end user computing device performance issues are resolved.
  • Supports and maintains end user computing devices; e.g. workstations, badges, iPads, Point of Service devices, scanners, etc.
  • May participate in End User Computing Projects.
  • Must be able to work varied shifts between 7am and 5pm, Monday through Friday, as needed.
  • Must have reliable transportation. May be asked to travel to multiple sites located within the metro area.
  • Must be able to lift 20lbs.


  • Ability to work independently
  • Good communication skills across a broad range of technical expertise
  • Troubleshooting and diagnosis capabilities
  • Knowledge of desktop support services
  • Strong customer service skills

Volt is an Equal Opportunity Employer