AV Field Service Tech in Garnet Valley, PA at Volt

Date Posted: 3/5/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Job Type:
    Computer Industry
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $20.0 - $25.0/Year
  • Contact Name
    Volt Branch
  • Phone
    973 943 6300

Job Description

Volt has partnered with a rapidly growing Audio Visual (AV) technology services company to help them identify a Field Service Technician to join their team.  This new individual is someone with hands on AV experience and excellent interpersonal skills.  The territory for this area is typically in the central to southern NJ area.  This is a Direct Hire position, so if you have a similar background and are looking for a long term opportunity at a growing company, consider applying today! 

  • The Field Service Technician is a mid-level technician with experience in technology installation, customer service, cabling, wiring and troubleshooting systems or networks. This person would be responsible for altering the configuration, troubleshooting system failures and debugging the various systems that the company Services installs. On the job training takes place regularly and development of the role will be ever evolving and challenging. The Field Service Technician reports directly to the Service Manager, and is based out of the Garnet Valley area.

Field Programming Tasks

  • Troubleshoot & debug applications in the field in each of the software languages standard for the industry; specifically Crestron, Extron & AMX, among others.
  • Efficiently and effectively make graphical user interface adjustments as directed in the field.
  • In consultation with the Software Developer, thoroughly complete performance tuning and balancing of communication to/from devices for optimal operation, usability and automation.
  • Evaluate existing systems and “reverse-engineer” the system in order to provide the Software Developer with accurate information to write a new functional code.

Field Service Tasks

  • Effectively and systematically troubleshoot systems, identify the potential causes of failure in order to establish the initial possible failures; and test all potential points of failure thoroughly.
  • Accurately complete all forms and documentation specific to the entire service and troubleshooting process that is performed in the field of all systems.
  • Configure all devices installed to their optimal settings.
  • Load and configure Control & DSP codes.
  • Thoroughly test and force-fail all systems on site.
  • Communicate via email and phone with Software Developers, Lead Installers, Installation Manager and Service Manager as to conditions with the systems or troubleshooting techniques performed.
  • Communicate via email and phone with Systems and Design Engineering about system operational questions or concerns.
  • Open service tickets with manufacturers and successfully troubleshoot with manufacturers while on-site via phone.
  • Networking Tasks
  • Create Local Area Network/s (LAN) for the sole purpose of communication among devices being installed at a client location; this LAN is completely separate from the client’s existing network infrastructure.
  • Create WLANs for wireless communication of devices.
  • Professionally communicate with client IT staff members regarding specific system requirements, problems, potential short-term and long-term issues, etc.

Other Tasks

  • Must be able to work nights and weekends and overtime, as necessary
  • Travel overnight may be required on a limited basis over time. 

Ancillary Job Functions

  • Recommend field or software changes that will result in better performance overall of the systems or the ability for the team to perform the installations.
  • Other duties which would improve the operability or launch of any newly installed systems.

Education and Experience – An equivalent combination of education, training and experience will be considered.

  • High School Diploma or GED required
  • Prefer certification in Polycom, Tandberg, Crestron, BiAmp, AMX, BSS and/or ClearOne software.
  • Expert reading, understanding of audio visual engineering drawings
  • Exceptional organizational skills & attention to detail
  • Expert Reading and Understanding audio visual engineering drawings
  • Valid driver’s license and excellent driving record
  • Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.
  • Prior experience reading, understanding, and explaining CAD functional, riser, and architectural drawings.
  • Self-motivated employee who enjoys working with teams as much as on their own
  • Extreme attention to detail and documentation
  • Interpret and convey a thorough understanding of system requirements
  • Strong written and verbal communication skills
  • Expert customer service skills
  • Expert organizational skills and attention to detail
  • Exceptional problem solving Skills

Volt is an Equal Opportunity Employer