Benefits and Leaves Analyst in Alpharetta, GA at Volt

Date Posted: 3/20/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Benefits and Leaves Analyst for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).
After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.
Job Title: Benefits and Leaves Analyst
Reference ID: 223700
Location: Alpharetta, GA
Job Summary:
The Benefits and leaves analyst is responsible for management of benefits, retirement and leaves programs and delivering an exceptional employee experience. This role is a Tier 2 support team member. Tier 2 support is responsible to resolve appeals, escalation and other complex issues. The analyst is responsible to identify root causes of recurring issue to help improve processes. The role requires to create internal/external partnership and leverage technology to measurably improve the employees experience.
• Provide resolutions to a diverse range of complex problem with the employee experience as a focus. Example of programs you will be responsible to support:
o Benefits: Medical, Dental, Vision, HSA, FSA, Vitality, MIP (Merit incentive plan), LTI (Long Term Incentive), etc.
o Leaves: Short-term disability, Long-term disability, ADA (Americans with Disabilities Act), FMLA (Family and Medical Leave Act), bone marrow, military leave, etc.
o Retirements (excludes 401K): DCAP (Deferred compensation plan), retire HSA, SRP (Supplemental Retirement Plan), etc.
• Constantly develop and maintain clear SOP (standardize operation procedures) and KBA (Knowledge based articles).
• Use judgment to resolve tier 2 cases within defined policies, culture, laws, programs and practices, to limit company risks.
• Effectively use a variety of software platforms like: Workday, Sales Force, SharePoint, etc.
• Analyse Tier 2 case trends and root cause.
• Participate in system enhancement and process to resolve Tier 2 cases root cause.
• Develop and maintain very good professional relationships with third party, Center of Excellence, payroll department, etc.
• Develop statistical trends reports, identify issues requiring attention, present recommendations and support their implementation;
• Represents the organization on projects and may perform in project leadership role.
• Minimum 2+ years of relevant experience in a Tier 2 or Tier 1 support function for leaves of absence support for a complex/matrix organization
• Strong customer service skills, thoroughness and follow-up on cases
• Ability to work independently with minimum supervision
• Ability to build cross functional relationships, interfacing with external vendors and combine multiple perspectives to drive solutions
• Prior experience using and leveraging Workday, Salesforces is a plus
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!
To learn more about Volt, please visit: and to see more of our job postings, please visit:
Volt is an Equal Opportunity Employer.