Bi-Lingual Customer Support Representative in Johnston, IA at Volt

Date Posted: 9/11/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Johnston, IA
  • Duration:
    100 weeks
  • Date Posted:
    9/11/2019
  • Job ID:
    191823
  • Pay Rate
    $0.0 - $18.95/Hour
  • Contact Name
    Volt Branch
  • Phone
    563-723-3717

Job Description

Volt has an opportunity for you to become part of a prestigious team of professionals. We are seeking a Bi-Lingual Customer Service Representative to work onsite at John Deere’s facility in Urbandale, Iowa. This is a contingent position expected to last 3 years.

Description:

The ISG support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the CCMS system. Technicians also create and maintain support tools/solutions available online.

Requirements:

  • Fluent in English and Spanish
  • Must be able to work an 8-hour shift between 1:00 am and 6:00 pm Monday-Friday
    • Training for the first 10 weeks will be on 1st shift
  • Skills in interpersonal communications, negotiation, and conflict resolution
  • 6+ months experience with customer service / support experience
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills

Desired Skills:

  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar background

Must be able to pass drug screen, and background.

*** This position is located in Urbandale, IA.  Candidates must be able to relocate to this location at their own expense. ***

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

If you do not meet all the qualifications for this position, be sure to visit http://jobs.volt.com to find other available positions that you may qualify for.

Volt is an Equal Opportunity Employer.