Bilingual ( Canadian French) Customer Service Rep II in Austin, TX at Volt

Date Posted: 3/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is supporting a client that specializes in restoring and improving independence for people with mobility challenges. This company serves the world with more than 46 locations reaching more than 100 countries. This company continues to give back to the community, supporting various charities and projects that are consistent with their mission of restoring independence.

Purpose of the Position:

Responsible for creating a high level of satisfaction for customers who contact the company to order products, request information, or report problems or complaints. Specifically, responsible for using company procedures, systems, knowledge of products, and personal resourcefulness to complete customer requests by maintaining/updating SAP master data such customer records, material records, and pricing info.  To ensure the accuracy of customer orders, resolve customer problems and complaints, respond to inquiries about order status, and fulfill requests for information.

Duties and Responsibilities

  • Answer and deal with incoming calls courteously and professionally, regardless of the caller’s demeanor.
  • Verify and update customer information as necessary to maintain the accuracy of records.
  • Gather and enter basic sales order information from the customer into SAP.
  • Locate parts and materials numbers of products at least 75% of the instances when the customer is not able to provide them.
  • Provide accurate information at the time of ordering on product availability, price, and delivery.
  • Gather appropriate information from customers regarding problems and complaints, determine if FDA or standard escalation is required, properly code complaints and record them, and direct complaint to more senior associates for resolution.
  • Implement pricing in SAP for products, discounts, and customer-specific prices
  • Maintain Customer accounts by adding drop ships, pop up messages, discount structure, and auto confirmations
  • Support all customers by completing open order reports and communicating updated ETA
  • Resource to Sales & Marketing to implement special promotions.
  • Support to the Sales Reps to help with situations that fall outside of guidelines for ordering & billing

REQUIRED QUALIFICATIONS: (Minimum qualifications needed for this position)

  • Bilingual French - Canadian
  • Minimum two-year associate degree or 4-5 years of work experience in a customer-related environment and a high school diploma or equivalent.
  • Solid interpersonal, verbal and written communication skills
  • Strong Knowledge in SAP (1-3 years), and PC based applications is a must
  • Very organized
  • Ability to work independently and complete projects efficiently
  • Resourceful. Customer-oriented. Organized and able to handle multiple priorities

Interested Apply NOW! Call 512-592-3378 to follow up on your application. Reference job number 222784 when you call.