Bilingual Customer Service Rep in Miramar, FL at Volt

Date Posted: 3/19/2020

Job Snapshot

Job Description

A local leading organization is currently seeking an experienced Customer Service Representative – in Miramar FL for a long-term temporary to hire opportunity.  Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.  If you meet the qualifications listed below – Apply Now!

Responsibilities for Customer Service Representative include but are not limited to the following:

  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Effective verbal and listening communication skills
  • High School Diploma
  • 2 years Customer Service Experience
  • Previous inbound call center or related customer service experience
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Fluent in English and Spanish
  • Able to read and write English and Spanish
  • ***Fluency in Spanish required***  

We have openings on Monday - Friday, 8:00 am - 4:30 pm, or 8:30 am - 5:00 pm, or 9:30 am - 6:00 pm

Pay for this position is $15.50/hr. plus overtime as needed. This is a temporary-to-hire opportunity.

Volt provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

  • Medical Coverage - Access to an affordable and comprehensive group medical coverage plan
  • 401(k) - Volt offers all temporary employees the ability to participate in a 401(k) savings program
  • Pay Options/Direct Deposit -  Make it as easy as possible for you to get paid
  • Highly trained and professional staff - Our team cares about you and your career!

To be considered for this position or any other customer service related opportunities with Volt, please visit our website at Volt.com It is the policy and practice of Volt Workforce Solutions to offer equal employment opportunities to all qualified persons regardless of race, color, sex, age, religion, marital status, national origin, veteran status, or disability to the extent provided by law.

Volt is an Equal Opportunity Employer