Bilingual Document Review in Austin, TX at Volt

Date Posted: 8/6/2019

Job Snapshot

Job Description

Volt Workforce Solutions is supporting a client that is the largest and fastest growing provider of reloadable prepaid debit cards and prepaid debit card services in the U.S. The company's debit cards enable virtually anyone to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history.

The Document Review Analyst will provide critical support to the Customer Service team. The core responsibilities of the Document Review Analyst will be largely focused around verifying cardholder accounts through documentary review and established procedures. 

Responsibilities:

  • Review and validate documents provided by cardholders for the purpose of verifying their account due to an initiated review.
  • Review documents, notate and take actions on accounts using established policies and procedures
  • Effectively communicate with cardholders next steps required for their accounts and decisions made with regards to their accounts
  • Maintain a high level of customer service while addressing customer and internal departments via phone, email, and fax


Skills/Education/Experience:

  • Detailed oriented with excellent organizational skill
  • Ability to follow established procedures while reviewing documents and accounts
  • Excellent customer service and communication skills via email and phone
  • Excellent PC and technical proficiency with Microsoft Outlook, email attachments, and PDF documents
  • Ability to excel in a high-tech, fast paced environment

If this looks like a great job for you, APPLY NOW and call 512-592-3384 to follow up on your application

Volt is an equal opportunity employer.