Bilingual (French and English) Retail Contact Center Sales Specialists in Austin, TX at Volt

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
    6/22/2018
  • Job ID:
    122600
  • Pay Rate
    $17.0 - $34.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512-362-5245

Job Description

French/English Bilingual Sales Experts Needed in Austin, TX!

We are hiring passionate, dedicated, French/English bilingual Sales Experts to support our client, a world-leader in personal computing and mobile communications. 

The Retail Contact Center Sales Specialist will provide exceptional phone support in French and English to customers who need to place an order, have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday terms, and be able to sell products as well. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded, and assessed.

Key Qualifications

  • Able to speak, read, and write fluently in both French and English
  • 1+ years of proven experience in a customer service environment (call center not required)
  • Ideal candidate will have owned or have experience using Macs and/or iOS devices
  • Contact center, consumer retail, or service experience a plus
  • Professional verbal and written communication skills
  • Ability and willingness to work non-standard business hours
  • Complex problem-solving capacity (problem solving skills)
  • Technical aptitude (computer literate, able to quickly learn new applications) (can use multiple applications simultaneously)
  • Availability to work a flexible schedule, including nights and weekends

Education

  • Post secondary education preferred

Duties:

Answer inbound calls to:

  • Provide up-to-date order status to the customer
  • Edit or change an existing customer order
  • Provide the customer with accurate policy and procedure information
  • Work with the customer and appropriate parties to resolve payment issues
  • Escalate issues through the proper channels
  • Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments
  • Assist customers with sales-related questions and product recommendations
  • All other post-sales activities and problem solving
  • Provide consultative solutions to customers based on their needs, following the Retail Contact Center Customer Engagement model;
  • Understand how to leverage multiple sources of information to stay current on product features and technology changes;
  • Understand how to appropriately set customers’ expectations after they have placed their order (e.g., “what happens next”) to ensure a favorable end-to-end purchase experience;
  • Enter new sales orders into the appropriate system(s) accurately

Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.



If you have what it takes to be successful in this position, please respond to this post or call us at 512-362-5245 for more information!

Volt is an Equal Opportunity Employer