Bilingual (French/English) Desktop Support Engineer Level 1 (Montreal, QC) in Montreal at Volt

Date Posted: 10/23/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Montreal
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    10/23/2019
  • Job ID:
    203245
  • Pay Rate
    $22.0/Hour
  • Contact Name
    Volt Branch

Job Description

We are looking to hire a Bilingual (French-English fluent) Desktop Support Engineer level 2 for our Client in Montreal, QC for approximately a 12 months assignment with the strong possibility of extension through Volt Workforce Solutions Canada.

Job Description:

  • Employer: Volt Workforce Solutions Canada
  • Client: in the IT Industry 
  • Location: Montreal, QC, H3N 1X9 Canada
  • Hours per week: 40 ; hours per day: 8
  • Term: 12 months assignment with the possibility of extension
  • Pay Rate: $22/hr (T4) + benefits available

** Candidates Must be Eligible to work in Canada without Employment Sponsorship**

** Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information **

100% FLUENCY in French and English is MANDATORY. The client is not looking for sub-par communication skills.

Job Description:

    Managers' Requirements for the Right Candidate:

    • Experience with Windows 10, Active Directory, Remote VPN troubleshooting
    • Ability to troubleshoot software/hardware and answer remote troubleshooting questions is essential.
    • Communication skills in French & English and a good attitude

    POSITION SUMMARY:

    • Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals.
    • Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions

    POSITION DUTIES AND RESPONSIBILITIES: 

    • Provide Level-1 technical support for supported desktops, laptops, and peripherals. 

    • This includes the following activities: 

      • Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

      • Managing returns on warranted parts and systems. 

      • Packaging and shipping replacement parts to customers. 

      • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers. 

      • May participate in development of information technology and infrastructure projects. 

      • Installing, supporting and troubleshooting approved desktop software. 

      • Performing planned maintenance, moves, adds and changes. 

      • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN). 

      • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel. 

      • Exercises judgment with defined procedures and practices to determine appropriate action. 

      • Ability to work on call after hours as required 

      • Communicate effectively with multiple customers and co-workers. 

        • This includes the following activities: 

          • Ability to speak FRENCH and ENGLISH FLUENTLY as a BILINGUAL communicator (written/ spoken)

          • Consulting with the Service Desk on support calls. 

          • Able to communicate highly technical information to both technical and non-technical personnel. 

          • Providing Case status updates to management and end-users. 

          • Providing phone support and diagnostics to remote customers. 

          • Participating in training programs designed to educate customers about basic and specialized applications. 

          • Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

    QUALIFICATIONS:

    • Strong customer service skills. 
    • Reliability and a strong sense of responsibility. 
    • Ability to work independently and take ownership. 
    • Solid technical and analytical skills required. 
    • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers. 
    • Knowledge of supported Microsoft Windows operating systems. 
    • Experience with Active Directory administration. 
    • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office. 
    • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities. 

    EDUCATION and/or WORK EXPERIENCE: 

    • Associate's Degree or equivalent experience required. 
    • A+ Certification recommended, 
    • MCTS, MCITP, MCPD, MCM preferred, 
    • ITIL Certification preferred. 
    • 1-2 years or more of related experience preferred
    • Bilingual work experience in both FRENCH and ENGLISH is a MUST

    Volt is an Equal Opportunity Employer