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Bilingual Member Support Specialist in Austin, TX at Volt

Date Posted: 6/3/2019

Job Snapshot

Job Description

Volt Workforce Solutions is currently supporting a client who is committed to helping people live the healthiest lives possible while advancing the ongoing battle against disease and critical health conditions.  Combining personalized medical care with a passion for prevention and healthy living, this client provides quality healthcare for large and small businesses and other organizations along with thousands of consumers.

Overview of the role:

This position delivers excellent customer service by communicating with members over the phone to provide necessary information and to schedule members’ clinical visits. Educates members on HC2U Plan Benefits.

What you will be doing:

  • Member scheduling
    • Delivers quality customer service by answering incoming phone calls or contacting members by phone to determine/relay appointment times/dates
    • Reviews member eligibility and verifies information to ensure accuracy
    • Triage members to determine if a Telehealth option would be most beneficial.
  • Follows site-specific scheduling protocols and keeps protocol documentation up-to-date to ensure compliance.
  • Ensures best possible customer service by properly educating the patient on HC2U/HC2U Wellness Benefits and answering questions regarding member clinical visit.
  • Update member record in MAP Portal, including any notes necessary for support staff, member, or future reference.
  • Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
  • Obtains proper approval for schedule changes or cancellations as appropriate.

Additional Data Entry, Chart Audits and various clerical tasks as needed*

What will make you successful in this role:

  • Must possess High school diploma or GED
  • Must be able to speak, read, and write in Spanish
  • Must be Bilingual (Spanish)
  • Minimum of 1-year patient scheduling experience, call center or reception preferred
  • Strong communication skills with all levels within the organization as well as with daily support to member needs
  • Knowledge and use of Medical Terminology
  • Ability to work in a fast-paced and rapidly growing environment
  • Ability to abide by HIPAA guidelines
  • Operating knowledge of personal computers, MS Windows and Office applications (including Word, Excel and Outlook)
  • Ability to interact with members, in a responsible, professional and ethical manner

Volt Workforce Solutions is an Equal Opportunity Employer