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Bilingual Member Support Specialist in Austin, TX at Volt

Date Posted: 6/14/2019

Job Snapshot

Job Description

Volt Workforce Solutions has partnered with a local health insurance provider whose innovative approach to the industry enables them to offer affordable healthcare coverage to businesses and employees.  This pioneering, industry-changer is looking for a Bilingual Member Support Representative to join their growing team. 

The Bilingual Member Support Representative position delivers excellent customer service by communicating with members over the phone to provide necessary information, to schedule members’ clinical visits, and to educate members on plan benefits.

Job Duties:

  • Answer incoming phone calls and/or contact members to schedule appointments
  • Review member eligibility and verify information to ensure accuracy
  • Triage members to determine if a Telehealth option would be most beneficial
  • Follow site-specific scheduling protocols and keep protocol documentation current to ensure compliance
  • Educate patients on wellness benefits and answer questions regarding member clinical visit
  • Update member records in database, including any notes for support staff, member, or future reference
  • Obtain proper approval for schedule changes or cancellations as required
  • Data entry, chart audits, and various clerical tasks as needed

Required Experience:

  • 3+ years’ work in medical environment with heavy patient interaction
  • Bilingual Spanish (speak, read, and write)
  • High School diploma or GED
  • Minimum of 1-year patient scheduling experience, call center, or reception preferred
  • Strong communication skills
  • Knowledge and use of medical terminology
  • Ability to work in a fast-paced and rapidly growing environment
  • Ability to abide by HIPAA guidelines
  • Operating knowledge of personal computers, MS Windows and Office applications (including Word, Excel and Outlook)
  • Ability to interact with members, in a responsible, professional and ethical manner

Volt Workforce Solutions is an Equal Opportunity Employer