Bilingual (Spanish and English) Retail Contact Center Service Specialists in Austin, TX at Volt

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    1/15/2020
  • Job ID:
    213851
  • Pay Rate
    $16.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    512/338-4444

Job Description

Retail Call Center Customer Service Specialist Openings in Austin!

The Customer Service Specialist will provide exceptional phone support in Spanish and English to customers who have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday, understandable terms. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.

Key Qualifications

  • 1+ years of proven experience in a customer service environment (call center not required)

  • Ideal candidate will have owned or have experience using a Mac and an iOS device

  • Contact center, consumer retail, or service experience a plus

  • Professional verbal and written (Spanish/English) communication skills 

  • Ability and willingness to work non-standard business hours

  • Complex problem-solving capacity (problem solving skills)

  • Technical aptitude (computer literate, able to quickly learn new applications) (can use multiple applications simultaneously)

  • Availability to work a flexible schedule, including nights and weekends

Education:

Post secondary education preferred

Duties:

Answer inbound calls to:

  • Provide up-to-date order status to the customer

  • Edit or change an existing customer order

  • Provide the customer with accurate policy and procedure information

  • Work with the customer and appropriate parties to resolve payment issues

  • Escalate issues through the proper channels

  • Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments

  • All other post-sales activities and problem solving

  • Provide consultative solutions to customers based on their needs, following the Apple Online Store Customer Engagement model;

  • Understand how to leverage multiple sources of information to stay current on product features and technology changes;

  • Understand how to appropriately set customers’ expectations after they have placed   their order, e.g., “what happens next,” to ensure a favorable end-to-end purchase experience;

  • Enter new Sales orders into the appropriate system(s) accurately

  • Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.

  • Candidates selected must pass all pre-screening eligibility requirements. 

If this looks like the job for you, APPLY NOW and call 512-338-4444 to follow up on your application. We are conducting phone screenings and scheduling interviews immediately!

Volt is an equal opportunity employer.