Bilingual Spanish Customer Service Specialist in Austin, TX at Volt

Date Posted: 5/22/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
  • Duration:
    36 weeks
  • Date Posted:
    5/22/2020
  • Job ID:
    230085
  • Contact Name
    Volt Branch
  • Phone
    512-338-4444

Job Description

Bilingual Spanish Customer Service Specialists Needed in North Austin!

Volt is hiring a team of Bilingual Spanish/English Customer Service Specialists to support our client, a leader in consumer mobile communication and computing devices.

Description

The Customer Service Specialist will provide exceptional phone support to customers who have order status questions or require changes to their orders in Spanish or English. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms. You will also need to leverage multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.  The assignment will initially be At-Home, but you must be willing and able to transition to a call center located in North Austin at a later date

Key Qualifications

  • Fluent in English and Spanish is required
  • 1+ years of proven experience in a customer service environment (call center not required)
  • Ideal candidate will have owned or have experience using a Mac and an iOS device
  • Contact center, consumer retail, or service experience a plus
  • Professional verbal and written communication skills
  • Ability and willingness to work non-standard business hours
  • Complex problem-solving capacity (problem solving skills)
  • Technical aptitude (computer literate, able to quickly learn new applications and use multiple applications simultaneously)
  • Availability to work a flexible schedule, including nights and weekends
  • Post-secondary education or equivalent experience preferred

Additional At-Home Requirements

  • A quiet workspace, ergonomic chair, and desk
  • High-speed Internet service (10 megabits download and 3 megabits upload) from a reliable provider

Responsibilities

Answer inbound calls to: 

  • Provide up-to-date order status to the customer
  • Edit or change an existing customer order
  • Provide the customer with accurate policy and procedure information
  • Work with the customer and appropriate parties to resolve payment issues
  • Escalate issues through the proper channels
  • Review financial transaction processing (credit cards, loans & cash), billing inquiries, returns, exchanges, and tracking shipments
  • All other post-sales activities and problem solving
  • Provide consultative solutions to customers based on their needs, following the client's Online Store Customer Engagement model
  • Leverage multiple sources of information to stay current on product features and technology changes
  • Appropriately set customer’s expectations after they have placed their order, e.g., “what happens next,” to ensure a favorable end-to-end purchase experience
  • Enter new Sales orders into the appropriate system(s) accurately
  • Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed

Does this look like the opportunity for you? Interviews will be starting soon, so APPLY NOW and call 512-338-4444 to follow up on your application. We look forward to speaking with you!

Volt is an Equal Opportunity Employer. 

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