Bilingual Tech Support in Austin, TX at Volt

Date Posted: 3/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
    Call Centers
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is supporting a client that creates the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Job Summary

You will provide technical support and customer service to consumer customers on their Smart Devices. You will have the opportunity to help customers with questions and troubleshooting.

You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and escalating accordingly.

Key Qualifications

  • Be a confident and enthusiastic communicator
  • Have strong organizational and administrative skills
  • Be a self-starter who is motivated and innovative
  • Have a high stress tolerance
  • An appreciation of the IT environment, preferably with Apple products
  • A high level of computer literacy
  • A knowledge of hardware principles
  • Experience of working in a pressurized, target driven environment
  • A strong “hands-on” background in a similar environment


  • To provide basic to moderately complex support to customers on products, systems, peripherals and software.
  • To make themselves available to receive calls for a minimum of 80% of their on-line time
  • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach
  • Adjust your approach to all levels of customer experience
  • Wow customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
  • Analyze information to determine the path of resolution
  • Teach and educate customers on support options, and the steps being taken to resolve their issue.
  • Demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent.
  • Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues.
  • Communicate positively with team members, customers, and other partners
  • To provide feedback on a daily basis to the Team Manager regarding new emerging issues that have been discovered.

Volt is an equal opportunity employer.