Billing Analyst - Wireless in Santa Clara, CA at Volt

Date Posted: 6/22/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    0 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Major technology company is seeking a Wireless Billing Analyst. In this position the candidate initiates and manages complex wireless billing audits, defines wireless optimization recommendations, conducts vendor contract analysis, benchmarks wireless rates, ensures quality control, and performs inventory management. This position requires familiarity with wireless carrier vendor expense and contract management practices for voice, data, and cellular services as well as lifecycle management. In addition, supports the end-to-end billing process, including all related end user billing inquiries and performs workflow through a ticketing system. The candidate shall have the ability to solve simple to complex wireless issues for internal customers at all levels of the organization by following established practices and procedures.

Responsibilities include but are not limited to the following:

  • Manage carrier vendor including measuring, monitoring and analyzing performance against established Service Level Agreements and Key Performance Indicators
  • Manage internal Wireless software to maintain accurate records of: cellular services, inventory, accounts, and invoices
  • Perform carrier vendor invoice review to ensure adherence to Contract or Statement of Work on a monthly or quarterly basis as indicated
  • Supervise and analyze wireless invoices across multiple carriers including: audits, disputes, adjustments, allocations, approvals and payment
  • Interface regularly with wireless services providers to resolve issues, gather information, and manage account activities/performance
  • Identify opportunities to leverage vendor capacity and other efficiencies to reduce overall operational cost
  • Validate identified billing disputes and cost savings opportunities through historical review, carrier vendor and customer contact while providing regular management reports
  • Daily operational tracking related to billing and associated controls to verify data integrity to eliminate billing errors, including investigation and resolution of any variances
  • Works with the Developers in creation and testing of new reporting processes to improve process workflows
  • Act as an information resource for internal employees, responding to and resolving inquiries concerning billing questions
  • Build and maintain good working relationships with other departments and ensure constant communication on statuses, issues and deadlines
  • Prepares and presents monthly budget report to the Division Controller.
  • Works closely with Accounts Payable by providing monthly cost center reporting and quarterly accrual reporting
  • Ensure quality control visibility by providing metrics reporting¬†
  • Process Wireless day-to-day help tickets through to resolution
  • Provision devices with the correct rate plans and features for supported wireless devices, troubleshoots user issues and provides functionality instructions to users as needed

Qualifications include:

  • BS/BA degree (or equivalent work experience)
  • Strong understanding of AT&T, Sprint, T-Mobile, Verizon billing terminology, concepts and practices including services, taxes, fees, and contractual terms
  • Demonstrated business acumen and the ability to apply financial expertise to carrier contracts and invoices
  • Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting
  • Experience in handling large accounts with more than 100,000 lines of service across multiple carriers.
  • Experience working with a case/ticket management system
  • Ability to develop presentation level graphics that illustrate and emphasize the business issue, both historical and trend

Key Skills Required:

  • Advanced Excel skills
  • Intermediate to advanced SQL, Tableau, Keynote, Numbers or Word and PowerPoint skills

Volt is an Equal Opportunity Employer