Business Account Executive in Tukwila, WA at Volt

Date Posted: 5/13/2020

Job Snapshot

Job Description

Business Account Executive

Direct Hire Opportunity!

Tukwila, WA

As a Business Account Executive you will work under the supervision of the VP of Sales and perform a variety of customer service and inside sales functions. These duties include but are not limited to; providing estimate or quote prices, credit terms, warranties and delivery dates.

Job Duties:

  • Responsible for handling customer inquiries, providing appropriate solutions and alternatives
  • Within assigned time limits and provide follow up to ensure customer satisfaction.
  • Responsible for keeping customer records, process customer accounts, and file all necessary documents utilizing the CRM database.
  • Develop customer relationships to ensure the client is a valued supplier of choice.
  • Prepare accurate and timely sales information and reports for senior managers, marketing and sales teams.
  • Stay current and up to date on customer market trends, and new product(s).
  • Responsible to know all product availability, use, benefits and pricing structure.
  • Responsible for pre-contract and contract review with customers and resolving discrepancies with quotations and Purchase Orders.
  • Utilize corporate resources as required to nurture new accounts and retain existing accounts.
  • Confirm all technical information with the customer and enter orders into the system, when required.
  • Maintains complete knowledge of and complies with company and department policies, procedures and standards.
  • Maintains client and company confidence by keeping information confidential and secure.
  • Maintains a positive working relationship with team members and management in a team environment.

Qualifications:

  • Successful completion of a college diploma or equivalent experience.
  • 5+ years of successful customer service experience.
  • Excellent communication skills.
  • Experience working in an industrial manufacturing organization, providing customer service and inside sales support.
  • Proficient working knowledge of CRM/ERP database (Microsoft Dynamics CRM preferred).
  • Detail oriented and excellent organizational and multitasking skills.
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines.
  • Self-motivated and driven professional.
  • Strong analytical skills.
  • Experience deciphering and navigating government and civil contracts.

This is a Direct Hire role offering expansive medical insurance, generous PTO, 401k match, onsite parking, an engaging team and a clean environment! 

Volt is an equal opportunity employer.