Business Solutions Integrator in Louisville, KY at Volt

Date Posted: 8/24/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch

Job Description

Volt Workforce Solutions is looking for a Business Solutions Integrator to work with a leading healthcare company.After reading the job information below, If interested, email an updated resume in ( Word format.)

                                Title-  Business Solutions Integrator

                                Location: Louisville, KY

                                Reference  ID -  234348

                                Schedule - Monday  to Friday  -  First Shift

                                Contract  -  12 Months

                                Pay Rate -  $ 41.37 Per Hour

Key Responsibilities:
Understand Artificial Intelligence (AI) Powered Digital Interactions and impact to service operations team

 Operationalize Customer Journeys with Digital Interactions
 Operationalize Omni-Channel Interactions
 Operationalize Seamless Channel switching
 Operationalize Conversation threading working with data team to understand needs
 Manage deployment of a product road map deliveries to the operations
 Work with customers, vendors and product management team to understand product   features, understand capabilities, and ensure operationalization needs are   considered  and cared for; responsible for roll out to the operations and members.
 Plan and track release milestones for feature releases and define impacts to the   business
 Work closely with Product, Development, and Quality Assurance management to   ensure successful feature delivery

Minimum Requirements:
 BA/BS required
 Experience in Cloud solutions, with strong background in solution deployment, and   cloud operations
 Strong bonus if you bring validated experience using or product managing a customer   care cloud platform
 Fluency reading and understanding API and developer documentation
 Experience delivering Customer Experience or Customer Engagement solutions
 Strong analytical and problem-solving skills
 Project management skills

Volt is an equal opportunity employer