Call Center / Customer Service - Customer Service Rep 1 in Port St. Lucie, FL at Volt

Date Posted: 2/24/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Call Centers
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $11.55 - $12.05/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Job Description:

Position Summary
This group currently schedules for 130 practices in all five boroughs of New York City. The group schedules for a wide variety of practice types including Internal/Family Medicine, Pediatrics, Cardiology, Urology, Orthopedics, Neurology, OB/GYN, Gastroenterology, Rheumatology, Radiology, Physical Therapy, Ophthalmology and more.

Responsibilities include:
• Answering Incoming Patient Calls
• Conducting Outbound Calls to Patients and Physician offices
• Answering Patient inquiries, using multiple system resources to research and resolve various issues.
• Scheduling patients for appointments with physician office(s) following physician specific scripts and requirements.
• Updating patient accounts as necessary, to include demographics and insurance
• Building strong long lasting relationships with clients and patients
• Providing reports to management staff regarding daily activities, process improvements, etc.
• Other Duties as assigned

• High School Diploma or equivalent work experience required
• 1 – 3 years of work experience preferred
• Healthcare and/or insurance billing or processing and customer service preferred
• Bilingual capabilities (Spanish or Russian and English) preferred but not required
• Active listening skills
• Ability to navigate multiple various computer systems
• Ability to type 30+ WPM
• Ability to work in an environment with little supervision needed
• Ability to use Microsoft office applications such as Word, Excel and Outlook
• Ability to work in a moderately noisy, fast pace and changing environment

Work Schedule
Required availability from 8am-8pm, M-F. Schedule usually created three weeks in advance.
Positions are part time (25-30 hrs/wk), potentially increasing in hours based on business needs.


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