Call Center Customer Service Representative 2 in Fort Worth, TX at Volt

Date Posted: 6/18/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    12 weeks
  • Date Posted:
    6/18/2018
  • Job ID:
    116166
  • Pay Rate
    $0.0 - $15.88/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Call Center Customer Service Representative for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Call Center Customer Service Representative
Location: Fort Worth, TX
Position Summary
As a pharmacy customer support representative you will handle inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues in a timely manner. This includes documenting calls, communicating new product/service offerings, and escalating critical complex issues to next level of support. Calls are handled with accuracy while meeting departmental and individual performance goals
Key Responsibilities:
• Accept inbound calls and handle customer requests
• Meet all departmental goals including schedule adherence, average handle time, attendance, and quality monitoring
• Communicate effectively with Internal and External customers
• Troubleshoot customer issues, which may involve research, knowledge of products or services, procedures or regulations in order to resolve the problem
• Document issue in call tracking system
• Assist other team members to resolve and satisfy customer service issues as they relate to the following products/services: Easy Claim, First Call, Script Guide, Select Health, REMs, eClaims, added-value services, AFT, Pre and Post Editing, ePrescribing and any other future service offerings
• Participate in special data entry duties when assigned by a Supervisor
Minimum Requirements
Minimum 6 months customer service experience with proven customer satisfaction results as well as the ability to build relationships and resolve customer issues with quality in mind. The ideal candidate will learn quickly, has excellent communication skills, and basic computer skills.
Other Requirements:
You must be flexible to work any shift during operational hours which includes, nights, weekends, and holidays.
Additional Knowledge & Skills
• MS Office (Excel, Word, Outlook)
• Organized and detail oriented
• Initiative
• Team work
• Positive attitude
• Excellent attendance record
• Strong schedule adherence
• Multitasking abilities
• High levels of engagement
• Time management skills
• Minimum of 1 year experience in a call center environment preferred
• Pharmacy Tech experience preferred
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.