Call Center Customer Service Representative in Louisville, KY at Volt

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    28 weeks
  • Date Posted:
    5/30/2018
  • Job ID:
    117516
  • Pay Rate
    $0.0 - $11.91/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Call Center Customer Service Representative for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).
Job Title: Call Center Customer Service Representative
Location: Louisville, KY
Position Summary
Provide product and service information, answer general questions about the program and the products, and triage incoming calls to appropriate destination. Ensure accurate determinations for program eligibility are made using program guidelines. Document required data based on program design and requirements.
Key Responsibilities
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
• Report Adverse Events and Product Complaints when needed
• Answer inquiries and process incoming requests received and provide callers with accurate, current information
• Document customer requests and inquiries in call history database and ensure timely closure of all open issues
• Demonstrate ability to communicate clearly in both written and oral format Maintain all patient confidentiality
• May take on other duties as assigned
Qualifications
• High School Degree or equivalent
• Basic Computer skills
• Previous experience in customer service
• Medicare/Medicaid knowledge
Work Schedule
8:30am-5:00pm or 9:30am-6:00pm (M-F)
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.
Pay Rate is based on experience.