Call Center Representative in Lodi, CA at Volt

Date Posted: 2/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lodi, CA
  • Job Type:
    Call Centers
  • Duration:
    36 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone
    (209) 952-5627

Job Description

Volt is currently seek qualified candidates to work as a Member Possessor. This opportunity is one of the most important positions being a first point of contact assisting the customer.  You have to be available from 7am-5pm for the shift. Member Service Representatives work in a structured inbound call center environment. 

• Consistently provide members with exceptional customer service
• Assist internal and external customers via incoming telephone calls
• Actively listen to customers and respond appropriately
• Utilize the BCBSMA computer system to look up and record information regarding a customer’s account
• Investigate and resolve member inquiries through correspondence and computer research
• Advise customers regarding policy and benefit information for multiple health plans
• Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
• Contribute to a team effort to meet or exceed service, production and quality goals
• Identify errors and implement solutions with team members and leaders
• Meet and exceed daily, weekly and monthly performance goals
• Provide a high level of service to both external and internal customers
• Creative problem solving within a team environment
• Desire to create a caring atmosphere for customers
• Flexibility and willingness to change as business needs change within the division
• Take ownership of work
• See opportunity in the unexpected

Education and Experience

• High school diploma or equivalent
• College degree or comparable experience preferred
• 2 plus years of successful work experience in a customer focused environment, direct customer contact via phone preferred
• Prior experience assisting members and/or providers with telephone inquiries
• Basic knowledge of personal computer operations and software packages
• Experience in a Windows environment preferred
• Excellent organizational, problem solving, communication and interpersonal skills

Please submit your resume for consideration to Janessa. 

Equal Opportunity Employer