Call Center Representative in La Vergne, TN at Volt

Date Posted: 6/22/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    La Vergne, TN
  • Duration:
    12 weeks
  • Date Posted:
    6/22/2020
  • Job ID:
    234470
  • Pay Rate
    $16.06/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt Workforce Solutions is looking for a Call Center Representative for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).
After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.
Job Title: Call Center Customer Service Representative
Reference ID: 234470
Location: LaVergne, TN
Position Summary:
The primary focus of a Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their queue and manage any stretch projects or assignments as given to them by their supervisor.
As a frontline customer facing member of the team, the Aesthetics Customer Care Representative is to conduct themselves in a professional manner at all times. They are to treat all customers with empathy and always strive to provide customers with first call resolution.
Responsibilities:
• Enters Customer orders received via phone, fax, and email:
• Receives calls via assigned call queues.
• Monitors assigned email-to-case SalesForce queues.
• Ensures that the assigned queues are worked on a regular basis.
• Answers Phones and Assists Customers with concerns as needed:
• Aids customers with returns process initiation.
• Answers shipping and delivery questions.
• Contacting Finance to remove blocks from the account.
• Initiating new account set-up or assisting with various account updates.
• Directs customers to proper departments when questions are outside of their assigned scope of business.
• Completes ongoing training as assigned.
• Participates as an active member of assigned team:
• Tracking packages
• Running license block reports
• Attends all team meetings.
• Prepares for monthly 1:1’s with supervisor.
Qualifications:
• High School Diploma / College Degree Preferred
• General Computer and Keyboarding Skills
• Microsoft Office Skills
• Ability to Multitask
• Ability to thrive under pressure in a fast-paced environment
• Ability to work within given Schedule Adherence tolerances
• Well Spoken and a Clear Communicator (verbal and written)
• Customer Service Experience Preferred
• Works well in a team driven environment
• Strong Sense of Urgency
• Stable job history preferred
Work Schedule:
• Shift is 10 - 7; training will be 3 weeks from 8-5
As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!
To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer.