Call Center Representative in Colton, CA at Volt

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Colton, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    1/15/2020
  • Job ID:
    213905
  • Pay Rate
    $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    951-789-8133

Job Description

Volt Workforce Solutions is currently seeking experienced Call Center Representatives. 

Must have 1+ years of experience answering inbound and outbound calls. 

The successful candidate must have experience:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Take full ownership for effectively solving Customer Issues, complaints and inquiries, along with follow up. 
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Document all conversations in the call center customized data base in a comprehensible format and wording.
  • Meet personal/team qualitative and quantitative targets.                                     

Requirements:

  • At least 1 year of previous experience in a customer support role in Call Center environment 
  • Must pass a Drug Test and a 7 year background check.
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Data Entry (alpha and numeric) 

Position: 

  • Pay Rate $14.00
  • Shift- 1:00 pm-9:30 pm  ****Must have a open schedule for training
  • Days off are rotated 

If you or someone you know are interested please Call Riverside Volt Workforce Solutions 951-789-8133 

VOLT WORKFORCE SOLUTIONS IS AN EQUAL EMPLOYER OPPORTUNITY.