Call Center Solutions Engineer in Portland, OR at Volt

Date Posted: 5/14/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Portland, OR
  • Job Type:
    Call Centers
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

VOLT Workforce Solutions is currently looking for an experienced call center solutions engineer. The Solution Engineer is responsible for engineering solutions to complex problems in support of enterprise initiatives.  This includes a combination of platform/system engineering, system integration, implementation, and technical services and support.  The Solution Engineer designs, implements/installs, maintains and administers integrated solutions across various technology platforms. 


  • Provide technical leadership to enterprise initiatives that span varying current or new technologies
  • Identify, analyze, and provide solution recommendations for enterprise initiatives
  • Demonstrate detailed working knowledge of middleware, web technologies and Enterprise Content Management technologies to provide a solution that meets the requirements of the initiative while taking into account long term sustainability and supportability
  • Organize and lead working groups to establish solution options across varying current or new technologies
  • Research, troubleshoot and resolve problems related to vendor platform software, the applications that run on them and the systems that they interact with
  • Communicate regularly and effectively with team members, stakeholders and executive leadership.
  • Create documentation of the implemented solution to facilitate knowledge transfer and ongoing operational support
  • Lead or participate in architecture, implementation and design reviews


  • A Bachelor's degree in Engineering, Computer Science, Math, Information Systems or similar technical field of study OR equivalent work experience.
  • Demonstrated experience with call center and telephony concepts, including call routing, multimedia routing, VDNs, vectoring, CTI, CRM and Agent Desktop, workforce management, multi-channel outbound campaigns, and others.
  • Advanced experience with / technical knowledge of Avaya Contact Center, NICE and Nuance platforms.
  • An understanding of CCXML, VoiceXML, Java and web services.
  • Database skills, including experience with query languages like T-SQL or PL/SQL.
  • Working knowledge of hardware and infrastructure components (servers, network, storage, security) and how they support call center software applications.
  • An ability to prioritize and manage multiple work efforts, driving project success and delivering to customer expectations.
  • Experience effectively managing vendor relationships.
  • A strategic and practical mindset, able to drive conceptual conversations and planning with business and IT, and then to actively participate in delivery.
  • Critical thinking and problem-solving skills, possessing both technical and interpersonal skills necessary to solve complex, cross-functional business issues with the right technology.
  • Excellent verbal and written communication skills, able to switch between technical and business contexts, and to effectively communicate at all organizational levels.
  • An ability to develop strong relationships with internal customers while effectively influencing business outcomes.
  • A team perspective, able to build key relationships across IT and business to enable effective, efficient delivery for customers, with a demonstrated ability to take personal ownership of systems and or platforms while working within a team.
  • A demonstrated ability to lead goal-setting and continuous improvement.
  • Quality-orientation, considering and instilling quality in every aspect of the job function.
  • Strong business and financial acumen; insurance/financial services industry background a plus.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.