Call Center/Support/Customer Service Representative in Peoria, IL at Volt

Date Posted: 1/31/2020

Job Snapshot

  • Employee Type:
  • Location:
    Peoria, IL
  • Job Type:
  • Duration:
    72 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is currently working with an excellent customer to fill their current openings for a Customer Support/Call Center positions in Peoria, IL.  

This position is a first point of contact in addressing the complex and escalated customer concerns, responding to routine and complex telephone or written inquiries from members, doctors, clients and consumers.

Candidates will be dealing with individuals that need assistance with lines of business including:
• Online purchasing & e-Commerce knowledge
• Internet knowledge
• Payment processing/payment collections
• Eligibility verification
• Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing

May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues

Job Specifications

Typically has the following skills or abilities:

  • Two to four years customer service experience handling complex issues in a high volume environment.

  • One year taking ACD calls within a call center environment is a MUST.

  • Available to work any shift, including weekends, holidays, and/or overnight

  • Demonstrated effective written communication skills including business writing, grammar, punctuation in order to correspond with customers via letter, email and webchat

  • Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities

  • Demonstrated ability to effectively coach and communicate with all levels of employees; possesses strong interpersonal skills

  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally

  • Demonstrated ability to learn, support change management and assimilate new information quickly

  • Excellent problem solving, critical thinking and effective negotiation skills
  • Ability to work at a computer 90% of the time
  • Ability to work within multiple complex systems to extract information needed to support customers

If this position acts as a third party administrator (TPA) for processing payments, then candidates will be subject to a credit check

Volt is an equal opportunity employer.