Call Management Coordinator / Incident Handler in Canton, OH at Volt

Date Posted: 1/6/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Canton, OH
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    1/6/2020
  • Job ID:
    211882
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is looking for a Call Manager Coordinator to work with a leading financial and retail company.  After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

 Job Title: Call Manager Coordinator

 Reference ID: 211882

 Location: Canton, Ohio

Position Summary

Monitoring real time operation of the Call Management System to ensure Service Level Agreement (SLA) is being met and all available Customer Service Engineers (CSEs) are actively assigned to calls - Continuously monitoring ""white space"" on the Call Management System to ensure maximum productivity of CSEs
- Responsible for marking CSE unavailability on the Call Management System chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences
- Reviewing call lists; determining initial urgency and scheduling appropriately thru interface with CSEs, Business Team, and customers
- Utilizing team/geography knowledge to provide feedback to Business Team to improve resource efficiencies
Skills/Qualifications

 Strong analytical and problem-solving skills
 Ability to use logic and understand business efficiency
 Demonstrate the ability to communicate (oral/written) effectively, interface with customers and function well within a team environment
 Microsoft Word and Excel skills

 Experience in customer service, call center, field service or high volume production scheduling required"

 Schedule

Shift is 2:30pm-11:00pm Thru-Mon
Training will be Mon-Fri, during 1st shift
Mandatory Overtime (3-week rotation) based on business need.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.

Pay Rate $ 14.00 per hour