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Call Team and Processing in Irvine, CA at Volt

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Irvine, CA
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    6/13/2019
  • Job ID:
    182621
  • Pay Rate
    $0.0 - $22.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt Workforce Solutions has partnered with a leading healthcare company in Irvine to help identify multiple experienced HR Call Center Representatives for immediate hire.

In this role you would be responsible for supporting a wide range of HR related transactional, administrative, and customer service functions within the HR Service Center. You will be accountable for response and resolution of incoming HR inquiries; processing HR transactions  (onboarding, hiring, benefits, employment related changes, termination processes, etc).

Specific duties will include:

  • Act as a first point of contact for caregivers and candidates for inquiries via telephone, chat, cases or email pertaining to HR related areas
  • Demonstrates service excellence and positive interpersonal relations in dealing with others, including caregivers, candidates, internal and external customers, to maximize productivity and service delivery results.
  • Responds timely to routine and complex questions, including researching appropriate information and soliciting SME input when requested and appropriate. 
  • Research policies, practices and data to verify accuracy of information submitted. 
  • Escalates issues, where required, through a formalized issue/inquiry escalation process within HR Services as well as to other business partners, where applicable
  • Responsible for accurate input of all transactions into HR systems within specific and designated time frames to ensure timely processing of deliverables and SLA’s.
  • Accurate and timely maintenance of caregiver and candidate personal information and employment related actions, such as benefits, onboarding, deductions, etc. . 
  • Review HR forms for accuracy, completeness and compliance, following organizational standards. 
  • Resolve caregiver and/or candidate questions and concerns through the various steps of the employee life cycle. 
  • Provide guidance to caregivers and/or candidates regarding completion of forms, onboarding requirements and/or enrollment through various HR supporting systems and vendor sites.
  • Provide guidance to core leaders and customers regarding completion of caregiver actions through the various steps of the employee life cycle. 
  • Adheres to performance standards, metrics and SLA’s as outlined for the department and individual. 
  • Provide and advise caregivers and core leaders with information about HR policies, procedures, and protocols.
  • Ensure accuracy of data input by developing and executing quality and auditing measures. 
  • Demonstrates knowledge and application of all compliance and legal requirements of the job based on the scope of practice of the position.
  • Analyzes issues using a holistic approach and comprehensive problem resolution methodology. Participates in the development of innovative solutions to achieve ministry mission and goals.
  • Assures compliance with confidentiality policies, in accordance with State and Federal laws, maintains confidentiality of caregiver, patient, and business related information.

Pay is $22/hr. Position is temporary in nature estimated to last 5 – 6 months.  Hours are full time.  To apply, submit resume for immediate consideration.

Volt is an Equal Opportunity Employer.