Claims Service Representative in Oakland Park, FL at Volt

Date Posted: 7/8/2019

Job Snapshot

Job Description

Come join a team of enthusiastic people who change the insurance industry one big idea at a time! Seeking a Claims Service Representative in the Tamarac, FL area.

Claims Service Representatives play a critical role in the  Service Center where customers' benefit from one stop claims service.

In this role, you will provide accurate, personalized and proactive customer interaction throughout the repair process.

Claims Service Representatives set accurate and clear expectations with our customers regarding repair duration, repair outcomes, and deductible or other out of pocket costs. As the liaison with repair shops, you will obtain shop updates and re-establish appropriate expectations for shop duration.

This position may require some nontraditional work hours.
Education, Skills and Experience:
* History of successful conflict-resolution in a face-to-face environment
* Minimum one year prior customer service experience
* Genuine desire to interact with people and feels invested in the outcome of the customer interaction
* Excellent communication and organizational skills
* High-energy, customer-oriented individual with ability to proficiently multitask and prioritize
* Effective team member supporting a positive team environment
* Keyboard and PC knowledge and proficiency
* High School Diploma or GED preferred
 

Preferred Skills:
* Multi-lingual
* Knowledge of damage identification and computerized estimating systems
* Face-to face experience in automotive or insurance field is preferred