Client Account Sales Rep in Pleasanton, CA at Volt

Date Posted: 3/26/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    3/26/2018
  • Job ID:
    105602
  • Contact Name
    Volt Branch
  • Phone
    925-227-5859

Job Description



 

Volt is now hiring Sales and Account Management professionals who excel at managing customer relationships and responding to customer requests for additions, changes and upgrades to their current telecom and technology solutions.

What you’ll do:

Our Client Account Sales (CAS) Representatives are responsible for building and owning relationships with existing customers to drive loyalty and meet/exceed sales revenue goals. In this particular entry-level CAS role, you will seek to fully understand incoming customer requests by uncovering their immediate business needs and then create and manage the appropriate transaction, acting as an internal customer advocate, as needed throughout the process. Furthermore, you will champion account-level customer satisfaction by driving closure to outstanding account issues working with other internal teams. Through this combination of efforts, the CAS Representative lays the foundation for expanding and upgrading existing services, as well as adding on new services, such as SD WAN, Hosted Voice, Unified Communications, or any of our Cloud Service offerings. Over time with experience, the CAS 1 rep may be included in outbound calling campaigns to drive upsells and migrations. Reporting into the Customer Success group, this individual will be the ultimate advocate for the customer to drive customer satisfaction and loyalty.

Responsibilities include:

  • Manage the inbound Sales queue for installed SMB customers to meet immediate customer needs while maintaining and creating key contacts as part of an overall contact and/or campaign strategy
  • Work with internal teams to ensure overall existing account satisfaction, responding to account needs as they arise in a timely and comprehensive manner
  • Must meet sales objectives such as quota and productivity requirements; acknowledge existing account team relationships and transfers leads as appropriate
  • Field phone calls for new asks but manage overall pipeline of customer transactions to closure
  • Work to maintain existing revenue but seek opportunities to cross-sell existing customers on the value of our clients suite of services
  • Service demos – Voice Manager, Customer Portal, etc.
  • Record and forecast sales activities and revenue achievement using Salesforce.com
  • Consistently follow MegaPath’s established sales model and processes


Qualifications

Desired Skills and Experience:

  • 2 years of Customer Service or Inside Sales experience; quota carrying B2B account management or selling experience (Telecom, Internet, Technology, SaaS or VoIP Sales preferred)
  • Systems expertise and ability to follow processes
  • Commitment to issue resolution, partnering internally as needed
  • Excellent written and verbal communication skills in a proactive manner
  • Ability to operate from a positive mind set
  • Ability to multi-task, prioritize and manage time effectively

Employee Benefits:

Our client offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; and many other excellent perks once you hired on directly.