Client Services Representative II in Sacramento, CA at Volt

Date Posted: 4/21/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    4/21/2018
  • Job ID:
    104761
  • Contact Name
    Volt Branch
  • Phone
    913.393.7099

Job Description

  • Job summary:

    Under general supervision, the Service Support Agent is responsible for managing transactions that support client needs based on company departmental operation requirements and on client requirements. 

    Essential job functions:

    Service Support Agents  are required to meet client needs by  either; responding to client inquiries on vehicle titling and registration processes for various dealers, state motor vehicles agencies, customers and clients,  obtaining vehicle title status, or processing vehicle titles due to requested changes.  Service Support Agents may also process applications for duplicate vehicle titles, process changes to vehicle titles, or process payments.  Company proprietary software systems are utilized for research and data entry.

  • Requirements: Non-Exempt 

    Competencies:

    To perform the job successfully, an individual should demonstrate the following competencies.

    Customer Service- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Detail Orientation- Pays close attention to detail and possesses good organizational skills.

    Verbal Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

    Written Communication-Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information.

    Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.

    Adaptability- Adapts to change in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

    Quality- Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

    Quantity- Completes work in timely manner; works quickly.

    Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

    Orderly-Keeps work area clean and organized to ensure compliance with safety and security policies.

    Decision Making- Displays willingness to make decisions, exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision making process and makes timely decisions.

    Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

    Multi tasking- Ability to prioritize workload and handle multiple tasks while producing quality results.

    Interpersonal skills- Ability to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

    Education and/or Experience:

    • High School diploma or equivalent
    • Previous customer service experience
    • Phone skills required
    • One year Customer service skills
    • Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
    • Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
    • 10 Key skills preferred for payment transaction team
    • Written communication skills preferred
    • Knowledge of client requirements for DMV and related documents preferred
    • Knowledge of various state DMV forms and their disposition with the company preferred
    • Knowledge of company propriety software preferred
    • Knowledge of state abbreviations preferred
    •  

    Workplace Environment:

    • Ability to perform routine and repetitive production work
    • Ability to sit for long periods of time
    • Prolonged exposure to computer screens that may lead to eyestrain
    • Variable shifts for Day and Evening and Part Time and Full Time which can include Saturdays
    • Ability to lift or push up to 35lbs