Client Support Representative in Boise, ID at Volt

Date Posted: 5/11/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Boise, ID
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    5/11/2018
  • Job ID:
    115009
  • Pay Rate
    $14.0 - $14.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt Workforce Solutions is currently looking for Client Support Representatives for a great company in the Boise area.

Job Summary:  Client Support Rep’s are responsible for providing support to Affiliates and Vendors that are using the company platform. Each Client Support Rep. is responsible for effectively and professionally resolving all types of  inbound inquiries by utilizing excellent, in-depth knowledge of company procedures, programs and initiatives. They will help with coaching new Affiliates and Vendor’s through the onboarding process. 

Key Responsibilities:

  • Professionally provide scaled support to non-platinum clients via phones and tickets and work with the Client Support Manager to reduce call and ticket volume
  • Assist department with webinar content and client training documentation
  • Responsible for maintaining a complete understanding of all internal features and for using the appropriate tools and information available in each program for communicating client information both internally and externally
  • Identify functionality issues and report to Client Support Manager to determine if enhancement requests are required and needed
  • Update, improve, and personalize edit pad responses, as needed
  • Responsible for consolidating Knowledgebase gaps and reporting them to Marketing and Product
  • Work closely with different departments to research and resolve client concerns according to Service Level Agreements, Product Approvals, and other onboarding needs
  • Professionally provide scaled support to non-platinum clients via phones and tickets and work with the Client Support Manager to reduce call and ticket volume

Qualifications & Minimum Requirements:

  • Bilingual a plus
  • Possess strong multi-tasking abilities and excellent time management skills.
  • Excellent verbal and written communication skills. Must be professional, friendly and genuinely interested in helping our clients. Professional and friendly phone presence is necessary.
  • Ability to remain professional and courteous when dealing with difficult clients.
  • Competent working knowledge of the Microsoft Office Suite.
  • Possess good judgment and strong problem-solving skills.
  • Able to work independently and without close supervision.
  • Ability to remain objective and supportive of the company and all strategic goals and initiatives.
  • Highly motivated.

This is a Temp to Hire position. M-F.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our workers competitive pay and benefits, as well as educational programs and redeployment assistance.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer