Cloud Infrastructure Support Analyst in Chicago, IL at Volt

Date Posted: 6/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt provides highly skilled contingent workers to local, national and international clients in all major industries.  We offer competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

Volt is seeking a Cloud Infrastructure Support Analyst to work onsite at our client's facility in Chicago, IL.  This is a contingent position forecasted for one year.  Within this role, you will:

  • Support and monitor cloud infrastructure and services
  • Determine operational priorities on work backlog
  • Participate in root cause corrective action projects and drive continuous improvement
  • Stay on top of new feature releases to production to ensure knowledge transition takes place prior to feature release
  • Build strong relationships with operations and support team members within US and India
  • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
  • Identify application patterns and analytics in support of better service level objectives
  • Coach or manage teams, as applicable
  • Participate in the 24x7 support coverage, as needed

Required Skills/Experience:

  • Bachelor’s degree
  • Expertise in at least one technology stack designing, coding, testing, and delivering software
  • Working knowledge of infrastructure components (i.e. routers, load balancers, cloud products, container systems, compute, storage, and networks)
  • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
  • Expertise with relational databases support, querying and database reporting
  • Expertise in administration tasks for Windows/Linux operating systems
  • Working experience with programming languages: PowerShell, SQL, JSON, DOS and KQL
  • Expertise with implementing best security models and practices
  • Working knowledge on deploying autoscaling features
  • Expertise with HA architecture
  • Database Warehousing experience
  • Excellent communication skills, both written and verbal, appropriately scaled for senior technical and senior business audience
  • Ability to work a flexible work schedule to maximize overlap with India hours for engagement and execution
  • Relentless desire to help our customers
  • Experience leading, managing, developing, or training other members of the team

*** This position will be located in Chicago, IL.  Candidates must be able to relocate at their own expense. ***

Must be available to work on W2 for Volt.  No C2C or 3rd party vendors please.

Submit your resume today for immediate consideration!

If you do not meet all the qualifications for this position, be sure to visit to find other available positions that you may qualify for.

Volt is an Equal Opportunity Employer.