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Collections Specialist in Durham, NC at Volt

Date Posted: 5/29/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Durham, NC
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
    5/29/2019
  • Job ID:
    180483
  • Pay Rate
    $22.0 - $25.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/829-1660

Job Description

Volt Workforce Solutions offers full-service staffing and talent management consulting to help local, regional, national, and international companies. Through niche recruiting expertise and project management, VWS delivers solutions in IT, Technology, Engineering, Accounting, Administrative, Call Center, Human Resources, Technical and Creative Communication, and Manufacturing.

Volt is an equal opportunity employer.

Collections Specialist

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Responsibilities

  • Reviewing open accounts for collection efforts.
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates.
  • Identify issues attributing to account delinquency and discuss them with management in SAP. 
  • Review and monitor assigned accounts and all applicable collection reports in SAP.
  • Provide timely follow-up on payment arrangements.
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Faxes documents to accounts and follow up.

Experience and Skills

  • The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base.
  • Strong communication, problem solving and analytical skills required
  • Ability to work independently and to adapt to a fast changing environment.
  • Proficiency in SAP and Microsoft Office including Excel, Word and Access.
  • Experience in a BioPharma environment is preferred but not required.
  • Must have attention to detail with an eye for accuracy.
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.