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Computer Tech - Full Time in Oak Ridge, TN at Volt

Date Posted: 5/14/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Oak Ridge, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    5/14/2019
  • Job ID:
    177403
  • Contact Name
    Volt Branch
  • Phone
    602/618-0818

Job Description

Our major client in Oak Ridge, TN has an opening for a Computer Tech I support position.  This is a shift work position and the successful candidate must be flexible in the days and hours worked, weekends will be included.

To provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide customized solutions utilizing company standard software products and services. Will provide support for PC Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications.

BASIC QUALIFICATION:

  • High School diploma or GED and minimum 6 months of call center/help desk experience with experience in desktop and networking support, IT concepts, and help desk software.
  • Comprehensive knowledge in the use of personal computers.
  • Proven ability in the use of all pertinent software applications.
  • Must be able to successfully communicate via telephone, email, and person-to-person moderately complex technical information, and accurately compose correspondence and reports.
  • Must demonstrate excellent customer service and team skills. Proficient with MS Windows and MS Office, Active Directory, VPN access / Remote support, and Citrix environment.
  • Must be able to think logically and act decisively in critical situations.
  • Will be required to demonstrate sound troubleshooting skills and have the desire to follow a problem through to resolution.
  • Experience in the use of personal computer hardware and software in a corporate network environment.

PREFERRED QUALIFICATIONS:

  • Active Directory
  • MS Office and Windows
  • 7 and 10 Professional
  • remote access support tools
  • anti-virus software
  • ITIL concepts and best practices
  • COTS software support
  • Peregrine Incident/Problem Reporting System
  • VPN, and Knowledgebase tools.


This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.