Consumer Affairs Analyst in Irvine, CA at Volt

Date Posted: 1/20/2020

Job Snapshot

Job Description

Entry Level Customer Analyst!

Recent College Grads  with advanced Excel skills wanted! Training provided from the ground up. 

Volt has partnered with a leading automotive manufacturer in Irvine to help identify an entry level Customer Analyst for immediate hire.

In this role you would be responsible for supporting the department with daily data management, administration and analytical support of escalated customer cases to ensure the highest level of customer satisfaction for vehicle owners.

Specific responsibilities will include:
  • 15% of the day will entail taking incoming calls that dealers are unable to resolve
  • will perform ad hoc reporting and data analysis (pivot tables, v look ups, some macros)
  • sort through incoming mail and email to create Siebel cases for executive management
  • analyze, coordinate and respond to all escalated customer cases the department's established guidelines and protocol maintaining a high level of customer service
  • administration and documentation of all customer cases in Clarify system including processing of goodwill requests, repurchase requests and replacement vehicle requests all the while achieving established department objectives
  • provide support and work in conjunction with management towards assisting any customer situations or cases while adhering to company and department policies and objectives

Position is long term temp with very strong potential to go perm with potential for growth. We fill these positions year round and most of our employees get hired and promoted into other roles as they gain experience. There is lots of opportunity to grow with this company and further your career. Company offers a very employee friendly environment. Most of the department is made up of former Volt employees (now perm Company employees) and they are still there, just in different roles. This means this company has low turnover – which in turn means employees are happy! Offers an onsite gym and cafeteria as well.

Hours are M-F from 8AM - 5PM. Pay is $18/hr.

To qualify you must have a completed Bachelors degree and 3-6 months or more of customer service, office, administrative experience. We may consider people from the hospitality, restaurant and retail industry. Advanced Excel skills are required  - you must already have knowledge pivot tables, v looks ups. The key thing we are looking for is someone with good communication, professionalism and strong MS Office skills.

To apply, submit resume today!

Volt is an Equal Opportunity Employer.