Contact Center Rep 1 in Portland, OR at Volt

Date Posted: 10/5/2020

Job Snapshot

  • Employee Type:
  • Location:
    Portland, OR
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch

Job Description

Contact Center Representative

6-month Opportunity!

$16 Hourly 



Key objective for the Role:

  • Responsible for personalizing and relaying accurate plan specific information to participants. Facilitate the participant's experience with SRS services and advance the participants understanding of their company 401(k), 403(b) and/or 457 savings plan.

  • Deliver personalized service and responding to a variety of plan and policy-related questions which impacts the participant and ultimately, the plan as a whole.

  • Provide clear and concise communication of plan information, policies and procedures via telephone by using a variety of computer and telecommunications technologies/software/systems.

  • Problem solve, perform initial research and follow-up with individual participant related issues, as needed.

  •  Monitor status of requested work and prepare customized correspondence as necessary and make outbound calls as requested.

  • Facilitate call escalation for participants whose loan or distribution requests are not being met within established service timeframes.

Position Requirements and Education:

  • Associate’s degree preferred. Minimum 2 years financial or industry experience, or the equivalent combination of education/experience.
  • Experience in a high volume, direct customer contact service environment preferred.
  • Experience with Salesforce is a plus!
  • Strong communication skills
  • Excellent customer service
  • Ability to Multi-task in a fast-paced environment

How to apply: Please submit your resume online and click apply

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer