Contact Center Rep I in Hillsboro, OR at Volt

Date Posted: 11/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Hillsboro, OR
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $16.0 - $19.0/Hour
  • Contact Name
    Volt Branch

Job Description

Call Center - Contact Center Representative

(Claim Intake for Short / Long Term Disability and Paid Family Leave)

Temp-to-Hire Opportunity!!

$17.50 per hour and $18.33/bilingual

M-F Full Time (40 hours)

Work location: Hillsboro, OR

Volt is looking for Contact Center Reps to work with one of our favorite clients.  It’s a great opportunity to get your foot in the door with one of Portland’s premier insurance providers.  The company’s offerings include: group and individual disability insurance, group dental and vision insurance, retirement plans products and services, and investment advice. 

Position starts November 26th with interviews starting this week!

This is a Monday through Friday position. The 8-hour shifts would start between the 5am-9am. You must have flexibility to start as early as 5am if requested. 

Job Responsibilities/Duties:

In this position you’ll take approximately 25-35 inbound calls and perform intake interviews for disability claims.  Outstanding customer service skills and empathy are needed as you’ll be discussing short and long-term disability claims as well as Paid Family Leave.  The ability to navigate multiple computer systems while speaking on the phone is crucial as this position requires a lot of multitasking.   

Contact Center Representative Qualifications:

Must have 2+ years of recent experience working in a call center, 3+ years of excellent customer service, type 45+ WPM and a history of good attendance.

Pre-employment screens include a Drug Screen, Background Check and Education Verification.


•  High School Diploma or General Education Diploma required

Bonus Experience:

•  Experience working for an Insurance Company and/or with Disability/Medical Claims.

How to Apply: If this position caught your eye, send us your resume!  Click ‘Apply’ or email your resume to Liisa Erickson at

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.