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Contact Center Rep I in Altavista, VA at Volt

Date Posted: 4/15/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Altavista, VA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    4/15/2019
  • Job ID:
    172849
  • Contact Name
    Volt Branch

Job Description

Call Center - Contact Center Rep (Insurance Company) 

(Customer Service for Short / Long Term Disability and Absence Management Services)

$14.50 per hour- 4 months with possible extension

M-F Full Time

Work location: Altavista, Virginia

Free Parking, Steady Weekday Schedule, Weekends Off, and no up selling or high pressure sales quotas. Professional work culture taking care of companies valued clients, not an outsourced client. Passionate customer care professionals wanted. 

Positions are to begin May 20th!

Our Client is a $2.8B Portland-based provider of financial products.  The company’s offerings include: group and individual disability insurance, life insurance, group dental and vision insurance, retirement plans products and services, investment advice, and absence management services.  Established 100 years ago, our Client offers the stability of an established firm with a collegial, high-touch service culture.

Job Responsibilities/Duties:

•  Take inbound calls in a call center.

•  Perform claim intake interviews for employees that will last for approximately 8 to 12 minutes per caller.

•  Assist employees with mostly short-term disability claims. However, they will assist people with long-term disability claims from time to time as well.

•  Perform internal status calls. These employees will be starting their short-term and long-term disability claims as well as Paid Family Leave when applicable.

•  Conduct short interviews to collect information.

•  Complete the employee intake part of the claim.

•  Receive around 35 to 45 inbound calls per day.

•  Ask probing questions to screen the calls as you receive them.

•  Fax information to doctors.

•  Send information to employers.

•  Assist the client if possible or transfer them to the appropriate party if need be. 

Contact Center Representative Qualifications:

•  Must have 2+ years of recent experience working in a call center, providing customer service to clients

•  Must type 45+ WPM accurately

•  Ability to navigate multiple computer systems while speaking on the phone.

•  3+ years of excellent customer service experience.

•  Dependability is pertinent when working in a call center. History of good attendance is important for success in this position.

•  Pre-employment screens include a Drug Screen, Background Check and Education Verification.

Soft Skills/Experience:

•  Proven outstanding customer service experience and solid work history required.

Education:

•  High School Diploma or General Education Diploma required

Bonus Experience:

•  Experience working for an Insurance Company and/or with Disability/Medical Claims.

How to Apply: For immediate consideration, click ‘Apply’ button below. Or call the branch office at 503-227-3332 and ask for either Maureen Wehrley or Liisa Erickson. 

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.