Contact Center Representative in Bridgeton, MO at Volt

Date Posted: 9/4/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Bridgeton, MO
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/4/2020
  • Job ID:
    228431
  • Pay Rate
    $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt Workforce Solutions is look for Contact Center Representatives to work with our client in Bridgeton, Missouri. In this role you would be the first point of contact for our client’s customer base. You will utilize multiple applications and resources to determine customer requirements and resolve issues.
PRINCIPAL RESPONSIBILITIES:
  • Handle inbound calls from customers or technicians 24/7/365 with minimal assistance.
  • Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.
  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call and setting the customers’ expectations.
  • Handle follow up and escalation of service calls when applicable.
  • During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application and escalating when necessary.
REQUIRED SKILLS:
  • Exceptional customer service skills, telephone and communication skills and the ability to work in a high call volume environment
  • Willing to work flexible hours and overtime as needed.
  • Intermediate PC skills required (Microsoft Word/Outlook/etc.) and the ability to type a minimum of 40 WPM.
  • Ability to work in a team environment, follow procedures, adapt to change and desire for continuous learning through cross-training.
  • Exemplary attendance is required.
 EDUCATION: High School diploma required, Bachelor's Degree preferred.
Pay: $14/hr
Volt is an equal opportunity employer.