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Contact Center Representative in Hazelwood, MO at Volt

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Hazelwood, MO
  • Job Type:
  • Duration:
    100 weeks
  • Date Posted:
    3/15/2019
  • Job ID:
    163206
  • Pay Rate
    $12.0 - $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    314/469-8966

Job Description

Job Description:

The Contact Center Representative I is responsible for being the first point of contact for the customer base. This representative will utilize multiple applications and resources to determine customer requirements, and resolution.

  1. Handle inbound calls from customers or technicians 24/7/365 with minimal assistance.
  1. Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
  1. Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations.
  1. Handle follow up and escalation of service calls when applicable.
  1. During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

Requirements:

   Exceptional customer service skills, telephone and communication skills, and the ability to work in a high call volume environment
•    Willing to work flexible hours, and overtime as needed.
•    Intermediate PC skills required (Microsoft Word/Outlook/etc.), and the ability to type a minimum of 40 WPM.
•    Ability to work in a team environment, follow procedures, adapt to change, and desire for continuous learning through cross-training.
•    Exemplary attendance is required.
•    Other duties as assigned by the supervisor.