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Corp/HQ Receptionist & Switchboard Op.MS Ops in Palo Alto, CA at Volt

Date Posted: 4/15/2019

Job Snapshot

Job Description

Corp/HQ Receptionist & Switchboard Operator needed to work with Volt Workforce Solutions at our client, a world leader in document production, imaging, and business services, at their office in the E PALO ALTO, California area. This is a long term temporary assignment with the possibility of converting to client's staff depending on factors such as attendance and performance.

Pay Rate: TBD, based on skills and experience

Duration: 90 days+ (possibility to convert to client's staff based on performance and attendance)

Hours:  8:00 am to 5:00 pm, Monday through Friday

Position Profile

Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.

JOB DUTIES AND RESPONSIBILITIES

  • Greet visitors, ask them to sign in, issue them a Visitor Badge, process and assign wireless network account for Headquarters, if applicable and contact the employee the visitor is to see.
  • Activate access for temporary badges for Headquarters employees who forgot or lost their badge or if their badge is malfunctioning.
  • Answer and properly route global calls, some confidential in nature, using company -wide switchboard or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.
  • Prioritize calls and escalate customer service issues to the proper chain of command.
  • Takes initiative to ensure the company phone and speed dial lists are current.
  • Responsible for training a back-up and providing guidance on policies and procedures.
  • Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
  • Provide light administrative support to Headquarter staff as directed such as issuing facility access cards to employees, scheduling meeting room, assisting Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.).
  • Proactively seeks out additional work during downtime.
  • Follow up on loaned access cards to make sure all are returned and contact Security if card is not returned by the end of the day.
  • Builds professional relationships with customers and other teams.
  • Maintain the reception area in a neat and orderly fashion to include visitor reading materials.
  • Perform other duties as assigned by the Site Manager.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • Requires high school diploma.
  • Experience working in a Headquarters environment preferred.
  • 8+ years (preferred) of experience as a receptionist in a busy switchboard environment
  • Type 40+ wpm

If this looks like a great job for you APPY NOW and call 512-362-5245 to follow up on your application. Refer to job number 172929 when you call.

Volt is an Equal Opportunity Employer