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Counter Coordinator in Pittsfield, MA at Volt

Date Posted: 11/18/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Pay Rate
    $29120.0 - $33280.0/Year
  • Contact Name
    Volt Branch
  • Phone

Job Description

Counter Coordinator (Retail Sales Associate)

Location: Pittsfield, MA

Monday – Friday w/rotating Saturdays (up until 1 pm): 40 hours a week

$14-$16 hour (negotiable) with EXCELLENT Benefits (Medical, Dental, Vision, Life, 401K)

One of the leading wholesalers of plumbing, heating, air conditioning, and electrical products in New England in both the Residential and Commercial markets is currently looking for a Counter Coordinator (Retail Sales Associate) for their Pittsfield, MA branch.

The ideal candidate would have the following:

• Experience in HVAC/Plumbing Supply House (At least two years working back of house operations)
• HVAC Certification a plus (not required)
• Excellent communication skills.
• Previous RF Gun experience a plus (not required)
• Positive, Can Do attitude
• Valid Driver's License.
• Computer literacy preferred. (Microsoft Word, Excel)

Basic Purpose:

To present and sell the company product lines, programs and services in an effective manner resulting in year over year growth which is consistent with the company forecast.

Functional Responsibilities:

• Be acquainted in all of the key product lines
• Stay current on eclipse, know how to enter orders, search for orders and product and order special order equipment as needed
• Ability to pull product for orders and transfers
• Effective and courteous follow up and problem resolution for customer
• Ability to properly process Warranty claims and returns properly


• Sell and Service the customer so they want to return, be available, Listen and help them make their business better.
• Attends product and technical training
• Answer counter calls
• Assist with Shipping and Receiving, making sure all items are inspected and recorded correctly.
• Reviews calling ques per managers instruction to follow up on customer orders
• Assist Branch Manager in solving customer problems.
• Performs cycle counts in responsible manner once a month.
• Enforces company procedures and policies for returns, damages, shortages and backorders.
• Sweeps, cleans and neatens as necessary.
• Annual physical inventory

VOLT is an Equal Opportunity Employer


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