Credit Collections Specialist in Sunnyvale, CA at Volt

Date Posted: 7/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Sunnyvale, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $19.0 - $25.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt has an Immediate Opening for a Credit and Collections Specialist in Santa Clara!

Job Summary: 

The Credit & Collections Specialist will provide support to the organization by resolving outstanding invoice problems from past due accounts, responds to inquiries from customers or external collection resources. He/She will place calls or sent messages to account with unpaid balances, prepare reports for outstanding accounts and gather and report status weekly on unpaid accounts. 

Specific Responsibilities 

• Collect receivables on assigned portfolio of accounts including high-volume customer base 

• Reconcile account balances across multiple systems 

• Answer internal and external customer inquiries (e.g., determining account balances, providing invoice copies, remittance instructions, directing customers to appropriate department for further assistance.  

• Respond to internal/external customer inquiries such as balance/statement requests, invoice copies, remittance instructions 

• Handle difficult customer calls (e.g., required hand holding to explain, upset customer, etc.) to include dispute resolution  

• Maintain accurate customer notes for use in responding to customers and co-workers 

• Able to develop and maintain successful partnership with customers, Sales and other back office teams 

• Distribute a high volume amount of invoices to customers 

• Process credit card charges 

• Follow-up on missed payments 

• Document collection activity 

Job Requirements: 

• Strong account reconciliation experience required 

• General understanding of accounting principles 

• Working knowledge of MS Outlook, Excel and Word 

• Organized, able to prioritize workday 

• Able to work well independently and in team environment 

• Strong communication skills utilizing email, phone and internal system messaging 

• Good follow-up and customer service skills 

• Proficient time management and problem solving skills 

• Able to work well in a team environment  

Volt is an Equal Opportunity Employer