CSR - Call Center in Houston, TX at Volt

Date Posted: 12/3/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Houston, TX
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    12/3/2019
  • Job ID:
    199333
  • Pay Rate
    $13.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    281-670-0117

Job Description

Call Center Inbound and Outbound with ECW Experience. 

Monday to Friday 8 am to 5pm $15 hourly (Temp to Hire, Possible Direct Hire)

  • MUST have ECW -eClinicalWeb experience!!!!! 
  • Answer inbound calls and assist the callers with specific requests/inquiries
  • Dedicate your work time to providing personalized customer service at the highest level
  • Capture information from the caller and enter data in an accurate & timely manner   
  • Operate our customer service database & read relevant call handling instructions
  • Maintain KPI goals including but not limited to: Utilization, Wrap time, QA scoring
  • Learn and attain all levels of skill sets as a CSR
  • Maintain professional relationships with all your coworkers.
  • Begin your shift and remain in a ready manner to accept incoming calls
  • Update job knowledge by studying new accounts and account updates
  • Be punctual and on time for all work related mtgs. and shifts
  • Being multi-task oriented: being able to respond to tickets over email, navigate through multiple websites and provide live chat support
  • Performing other duties as assigned

 KNOWLEDGE AND SKILL REQUIREMENTS:

The incumbent must possess knowledge in the following areas:

  • Ability to communicate professionally, respectfully and effectively, verbally and electronically, at all times with co-workers and customers
  • Customer Service skills
  • Phone Skills
  • Active Listening Skills
  • Attention to Detail
  • Computer skills
  • Professionalism
  • Ability to multi-task
  • **MUST have EClinicalWeb!!**

PERSONAL ATTRIBUTES:

The incumbent must demonstrate the following personal attributes:

  • be honest and trustworthy
  • be respectful
  • possess cultural awareness and sensitivity
  • be flexible
  • ability to work independently
  • be self-motivated and a self-learner
  • be a team player
  • demonstrate sound work ethics and company values

PHYSICAL REQUIREMENTS:

  • These physical demands are representative of the physical requirements necessary for you to successfully perform the essential functions of the customer service representative. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.
  • While performing the responsibilities of the CSR, you will be required to talk and hear. You are often required to sit and use your hands and fingers, to handle or feel. You will also occasionally be required to stand, walk, reach with arms and hands, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

****VOLT is an Equal Opportunity Employer***