Customer Account Assistant in Phoenix, IL at Volt

Date Posted: 7/12/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Phoenix, IL
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    7/12/2019
  • Job ID:
    187125
  • Pay Rate
    $19.0 - $19.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    630-971-9711

Job Description

We are currently searching for an Customer Account Assistant for our client located in Harvey, IL. Harvey is located approximately 30 miles South of Downtown Chicago.

Reporting to the Customer Service Manager, the Account Manager will have responsibility for driving on-time delivery of all Electrical Raceway and Metal Framing Products.

Responsibilities will include but are not limited to:

Supporting a CSR Group in the following areas:

  • Assist with all aspects of customer service, including entering, tracking and invoicing orders and releasing material for shipment
  • Provide order status to agent/customer on all open orders
  • Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
  • Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable when needed.
  • Promptly responding and assisting agents/customers with damaged shipments and/or mis-shipments.
  • Investigate, Resolve and Process deductions
  • Check and maintain pricing levels and quotes across all orders and products lines
  • Special projects as assigned.
  • Prioritize orders to traffic by Distribution Facility

Qualifications

  • High School Degree, continuing college education a plus
  • Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
  • Experience with CRM software, preferably Salesforce.com
  • Excellent oral and written communication skills
  • Excellent planning and organizational skills
  • Strong mathematical skills
  • Ability to work independently and/or with little supervision in a team environment
  • Ability to handle multiple projects and meet deadlines
  • Ability to maintain a positive attitude
  • Strong problem solving skills
  • Experiences with JDE a PLUS

8am-5pm Monday through Friday

If this sounds like the job for you apply today!

For more details about this position call 630-971-9711.

Volt is an equal opportunity employer.