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Customer Account Specialist in Lombard, IL at Volt

Date Posted: 6/9/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Lombard, IL
  • Duration:
    48 weeks
  • Date Posted:
    6/9/2019
  • Job ID:
    172618
  • Pay Rate
    $15.0 - $17.0/Hour
  • Contact Name
    Volt Branch

Job Description

Volt is excited to be hiring a Customer Account Specialist for a global leader in in vitro diagnostics in the St. Louis area!

Primary Purpose and Overall Objective of the Job:

Process orders for Internal/External customers received via telephone, mail, fax and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts and distribution to ensure customer satisfaction.

Main Accountabilities: 

• Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers.

• Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays. 

• Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos.

• Document customer Logistical Complaints through the Notification module in SAP.  Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate.  Communicate errors to applicable departments for review and corrective action.

• Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.

PAY: between $15-$17.

DURATION: 6-12 MONTHS

Number of years’ experience:   At minimum 1 year in a call center environment and 1 year processing orders through SAP

Typical day (daily job duties):  Approx average 30 inbound calls a day, in-between calls processing orders received by fax/email and EDI.  Also researching inquiries by customers, sales, and marketing

Specific tools/software (required):  SAP experience is a plus but not required

Must haves:  Call center experience, held to typical metrics and quality monitoring.   

Nice to haves:  Managed a portfolio of dedicated customers

Characteristics:

Self-Motivated, Detail Oriented, critical thinker, Innovative, Professional

Skills:

Computer skills, Strong verbal and Written Communication Skills, able to work in a fast paced environment

*Candidates selected must meet all pre-screening eligibility requirements

Volt is an Equal Opportunity Employer