Customer Care Associate in Downers Grove, IL at Volt

Date Posted: 7/20/2018

Job Snapshot

Job Description

We are currently looking for a Customer Care Associate to work with our client located in Bensenville, IL. Our client is a recognized leader in commercial, municipal, and industrial markets. It manufactures the largest breadth of engineered water solutions in the industry, including a wide spectrum of sustainable plumbing products.

As a Customer Care Associate you will be accountable for: 

• Handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues.

• Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department.

• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer.

• Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet.

Requirements

• High School Diploma

• 2 – 5 years Customer Service experience

• Type minimum of 35wpm

• Computer skills Capabilities and Success Factors

• Promotable as position will lead to future career growth opportunities.

• Self-starter; able to work independently without extensive supervision.

If you are interested in this position and you are ready to get started with a company where you can grow, call 630-874-9936 for more details. 

Volt is an equal opportunity employer.