Customer Care Call Center Agent in Las Cruces, NM at Volt

Date Posted: 4/27/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Call Centers
  • Duration:
    100 weeks
  • Date Posted:
    4/27/2018
  • Job ID:
    112340
  • Pay Rate
    $11.0 - $11.0/Hour
  • Contact Name
    Volt Branch

Job Description

Job Title: Customer Care Call Center Agent

Location: 506 S. Main St. Suite 202, Las Cruces, NM 88001

General Description: In this fast-paced environment, you will be taking inbound technical calls from customers regarding their mobile computing and smart phone devices, investigate their concerns, troubleshoot and resolve technical issues. 

Responsibilities:

  • Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center.
  • Have the ability to consistently maintain a professional and positive attitude when dealing with customers
  • Ensuring first call resolution in a timely manner, while maintaining the highest level of quality support.
  • Educate customers on support options, and the steps being taken to resolve their issue.
  • Achieving call center metrics including average handle time and customer availability as well as schedule adherence and conformance.

This is a long term contingent position in Las Cruces, NM and is offered through Volt Workforce Solutions which is in Las Cruces, NM. We are among the largest Staffing Companies in the US for contingent/temporary and direct hire placements, and support many of the top-rated companies.

Apply now to join our team: http://jobs.volt.com send your resume to LasCrucesER2@volt.com , visit us onsite at 506 S. Main St. Suite 202. Las Cruces NM or give is a call at 575.525.5482 or 5481.

Job Type: Full-time – Call Center hours are Monday- Sunday 6AM- 9:30PM

Salary: $11.00 /hour

Experience:

  • Customer Service Skills: 1 year (Required)

Requirements:

  • Must be at least 18 years of age
  • Typing speed of 25+ wpm
  • Pass Customer assessment
  • Pass Background Check

Education:

  • High School Diploma or General Education Diploma required

Receive up to $1000 in bonuses within your first 6 months.

Volt is an Equal Opportunity Employer

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