Customer Care Representative in Las Vegas, NV at Volt

Date Posted: 9/12/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Las Vegas, NV
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/12/2019
  • Job ID:
    196760
  • Pay Rate
    $0.0 - $18.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    719-277-7260

Job Description

Volt Workforce Solutions has immediate openings for Customer Care Representatives in Las Vegas!

This position is an exciting opportunity with a global leader in technology. In this fast paced and dynamic job you would be responsible for maintaining and enhancing customer relationships via responding to phone calls and/or emails. Areas of customer support will include explaining the solar installation process, designs, billing, interconnection procedures, and assisting customers with activating their solar system over the phone, all while providing outstanding customer service.  

In this position you may also manage technical concerns regarding the product. You will need very strong verbal and written communication skills and be able to problem solve and follow up on issues. You will need to be very organized and process driven.

Job Duties:

  • Answer phone or email inquiries from customers and proactively reach out to customers
  • Handle escalated customer inquiries including follow up and all communication
  • Answer questions regarding system performance, maintenance and billing
  • Assist customers with system activation over the phone
  • Troubleshoot monitoring communication issues and troubleshoot system failures
  • Correct monitoring registration issues
  • Communicate with the Tier 2 team and field operations to coordinate site visits
  • Maintain both a direct and community email inbox
  • Additional duties may be required

  Requirements

  • 2 years of customer service experience, with a minimum of 1 year in a call center environment
  • Knowledge of the solar/construction industry is preferred
  • Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email
  • Ability to accurately type 45 words/minute
  • Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
  • Ability to independently make decisions and solve problems
  • Professionalism with a customer focused approach
  • Flexibility with schedule, willing to work within the hours of business operation to ensure coverage and sometimes outside business hours. Hours of Operation are 6am to 7pm
  • Attendance is critical
  • Team player attitude, upbeat and motivational a MUST!

Volt is an Equal Opportunity Employer and participates in E-Verify

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs