Customer Care Specialist in Bothell, WA at Volt

Date Posted: 10/10/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Bothell, WA
  • Duration:
    12 weeks
  • Date Posted:
    10/10/2019
  • Job ID:
    201108
  • Pay Rate
    $20.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    425-629-7537

Job Description

Customer Care Specialist

Bothell, WA

2-month assignment with opportunity of extension based off of performance/business needs

Job Duties:

  • Provide total customer care by promoting and maintaining positive customer relations.
  • Respond to calls and request for products, training, general information and moderate level technical support issues.
  • Process customer orders.
  • Maintenance and update of databases
  • Issue return authorizations (RA’s) for repairs and credits under company guidelines.
  • Research customer’s accounts receivable issues and assist in resolution.
  • Troubleshoot equipment and software problems including assisting customers with Windows applications.
  • Aptitude to recognize and respond to software errors including server issues, permissions setting, drivers, wireless technology and unit specific error codes.
  • Provide follow up calls to customers for orders and repair approvals.
  • Phone and email based troubleshooting of medical devices and software.
  • Promote additional revenue by suggestive sale.
  • Maintain logs, records, and files manually and electronically.

 Qualifications:

  • Requires a 2-year degree or equivalent experience.
  • Requires three years of direct customer service experience and a proven desire and ability to serve customers successfully.
  • Experience with receiving and making calls in a call center or a high-volume office environment.
  • Ability to perform and thrive in a continual learning environment.
  • Ability and desire to learn and understand FDA and HIPAA regulations to ensure compliance while troubleshooting.
  • Aptitude and desire to assist customers with support issues such as permissions setting, drivers, error codes, server issues, etc.
  • Ability and desire to learn relevant clinical and diagnostic information.
  • Intermediate understanding of Windows Operating System, web-based software products and wireless technology.
  • Prior experience in solving customer and work-related problems.
  • Knowledge of customer service databases.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our workers competitive pay and benefits, as well as educational programs and redeployment assistance.

Volt is an Equal Opportunity Employer.